This Refund Policy applies to purchases made through https://black-lantern-forge.myshopify.com and is operated by Skyfield Digital LLC, doing business as Black Lantern Forge ("Company," "we," "us," or "our").
By placing an order, you agree to this Refund Policy, our Terms of Service, Return Policy, Shipping Policy, and Privacy Policy, all of which are incorporated by reference.
1. GENERAL REFUND POLICY OVERVIEW
Refunds are not automatic and are reviewed on a case-by-case basis.
To be considered for a refund, customers must:
- Contact us within the applicable timeframe
- Provide proof of purchase and supporting documentation
- Comply with all return and shipping instructions where applicable
Failure to follow this policy may result in denial of a refund request.
2. DIGITAL PRODUCTS — NO REFUNDS
All sales of digital products are final.
Due to the instant and irreversible nature of digital delivery, refunds are not issued for digital products once a download link has been accessed or delivered to the email address provided at checkout.
Exceptions may be considered solely at Company discretion in the following circumstances:
- The file delivered is corrupt or unreadable and we are unable to provide a working replacement
- The product delivered does not match what was described at the time of purchase
To request consideration under these circumstances, contact us at info@blacklanternforge.com within seventy-two (72) hours of purchase with your order number and a description of the issue.
3. PHYSICAL PRODUCTS — STANDARD RETURNS
For physical products, Black Lantern Forge allows returns for eligible items within seven (7) days of purchase, subject to the conditions below.
To qualify:
- Item must be new, unused, unopened, and in its original packaging
- Item must be returned in resalable condition
- Customer must email info@blacklanternforge.com before returning any item
Restocking & Shipping Fees:
- A 15% restocking fee will be deducted from approved refunds
- Customers are responsible for all return shipping costs
- Original shipping fees are non-refundable
Refunds will be issued within seven (7) business days after the returned item is received and inspected. Refunds are processed using the original payment method.
4. DAMAGED OR DEFECTIVE PHYSICAL PRODUCTS
We take care to package all physical products securely. If an item arrives damaged during shipping:
Required Actions:
- Contact the shipping carrier (UPS, FedEx, or USPS) immediately to file a damage claim
- Retain all original packaging, including boxes and materials
- Notify us at info@blacklanternforge.com within seventy-two (72) hours of delivery
Shipping carriers may require inspection of the packaging and product. If the carrier is unable to process the claim, notify us promptly and we will make reasonable efforts to assist. Replacement or refund decisions remain at the Company's discretion.
5. NON-REFUNDABLE SITUATIONS
Refunds will not be issued for:
- All digital products once a download link has been accessed or delivered
- Physical items returned without prior approval
- Physical items returned outside the stated timeframe
- Used, opened, altered, or damaged physical items unless shipping damage is verified
- Failure to provide required documentation
- Refusal to cooperate with carrier claim processes
6. DISCRETIONARY DECISIONS
All refunds are subject to review and approval at the sole discretion of Skyfield Digital LLC. Nothing in this policy obligates the Company to issue a refund or replacement unless required by applicable law.
7. CHARGEBACKS & PAYMENT DISPUTES
Customers agree to contact us directly before initiating a chargeback. Chargebacks submitted without first contacting us may:
- Delay resolution
- Result in denial of future purchases
- Be disputed using policy documentation and transaction records
8. POLICY UPDATES
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page and apply to all future purchases.
9. CONTACT INFORMATION
For refund-related questions or requests:
Black Lantern Forge Operated by Skyfield Digital LLC info@blacklanternforge.com