This Return Policy applies to purchases made through https://black-lantern-forge.myshopify.com and is operated by Skyfield Digital LLC, doing business as Black Lantern Forge ("Company," "we," "us," or "our").
By placing an order, you agree to this Return Policy, our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy, all of which are incorporated by reference.
1. DIGITAL PRODUCTS — NO RETURNS
Due to the nature of digital goods, all sales of digital products are final.
Once a download link has been accessed or delivered to the email address provided at checkout, the product is considered received and the sale is complete. Returns and exchanges are not accepted for digital products except where required by applicable law.
If you experience a technical issue accessing or downloading your files, please contact us and we will make reasonable efforts to resolve the issue.
2. PHYSICAL PRODUCTS — RETURN ELIGIBILITY
For physical products, Black Lantern Forge may allow returns for eligible items within seven (7) days of purchase, subject to the conditions below.
To be eligible for a return, all of the following must be met:
- Item must be new, unused, unopened, and in original packaging
- Item must be in resalable condition
- Customer must contact us prior to returning the item
- Proof of purchase is required
Returns that do not meet these requirements may be rejected.
3. RETURN AUTHORIZATION REQUIRED
All physical product returns require prior authorization.
Before sending any item back, customers must email info@blacklanternforge.com with:
- Order number
- Reason for return
- Supporting documentation if requested
Unauthorized returns may be refused and returned to the sender at the customer's expense.
4. RESTOCKING FEES & SHIPPING COSTS
For approved physical product returns:
- A 15% restocking fee will be deducted from any approved refund
- Customers are responsible for all return shipping costs
- Original shipping and handling fees are non-refundable
Refunds, if approved, are processed according to our Refund Policy.
5. DAMAGED OR DEFECTIVE PHYSICAL PRODUCTS
We take care to package all physical products securely. If an item arrives damaged during shipping:
Required Steps:
- Contact the shipping carrier (UPS, FedEx, or USPS) immediately to file a damage claim
- Retain all original packaging materials, including boxes
- Notify us at info@blacklanternforge.com within seventy-two (72) hours of delivery
Shipping carriers may require inspection of the package and contents. If the carrier is unable to process the claim, notify us promptly. We will make reasonable efforts to assist; however, final resolution remains subject to verification and Company discretion.
6. NON-RETURNABLE SITUATIONS
Returns may be denied for, but are not limited to:
- All digital products once a download link has been accessed or delivered
- Requests made outside the stated return timeframe
- Physical items that are opened, used, altered, or damaged after delivery
- Items returned without prior authorization
- Failure to provide required documentation
- Failure to cooperate with shipping carrier claim processes
7. DISCRETIONARY NATURE OF RETURNS
All return requests are reviewed on a case-by-case basis. Approval of a return does not guarantee approval of a refund. Refunds are governed separately under our Refund Policy.
Nothing in this Return Policy obligates the Company to accept a return unless required by applicable law.
8. CHARGEBACKS & DISPUTES
Customers agree to contact us directly before initiating a chargeback or payment dispute. Returns or disputes initiated outside this process may be contested using transaction records, carrier documentation, and policy terms.
9. POLICY UPDATES
We reserve the right to modify this Return Policy at any time. Changes will be posted on this page and apply to all future purchases.
10. CONTACT INFORMATION
For return requests or questions:
Black Lantern Forge Operated by Skyfield Digital LLC info@blacklanternforge.com